Restitutie- en Retourbeleid

Last Updated: 24.02.2025

At kulcsbolt.com, we sell digital products including software digital keys, game accounts, and game recharges. Due to the digital nature of these products, all sales are final. Once a digital key or digital product has been delivered, it cannot be returned or refunded.

1. No Refunds

• Digital Products: Once a digital key is delivered via email, the sale is considered final. We do not offer refunds under any circumstances.
• Error or Non-Delivery: If you do not receive your digital key or believe there has been an error, please contact our customer support immediately.

2. Replacement Policy

• Faulty or Invalid Keys: If a delivered key is found to be invalid or faulty, you must report the issue within 1 day of purchase.
• Evidence Requirement: To qualify for a replacement, sufficient evidence (such as screenshots or error messages) must be provided to demonstrate that the key is invalid or has not functioned as intended.
• Replacement at Our Discretion: Upon verification of the issue, we will review your case and, at our sole discretion, issue a replacement key.

3. How to Request a Replacement

• Contact Us: Please reach out to our customer support at info@keysdock.com with your order details and evidence of the issue.
• Review Process: Our team will review your claim and respond promptly with further instructions or a replacement key if applicable.

4. Connection to Terms and Conditions

This Refund and Returns Policy is part of and should be read in conjunction with our Terms and Conditions. By purchasing from kulcsbolt.com, you acknowledge and agree to these policies.

This policy is provided for informational purposes only and may be subject to change. Please contact us if you have any questions or require further clarification regarding our refund and returns process.